At Sutter Instrument Co., we are devoted to providing unparalleled customer service
and technical support to our customers. Our Customer Service department is happy to
provide you with additional information about our products and a quotation of price and availability.
For our customers outside of the US who are looking for a local distributor, we have included a list of international
companies who can provide local sales, service and support. Please see the Distributor Directory for listings.
For general questions and inquiries, you may contact us by email at firstname.lastname@example.org
or you may phone us directly at 415.883.0128.
For technical issues, please see our Technical Support page for immediate
answers to some Frequently Asked Questions (FAQ).
If you do not find a solution in the FAQ's, you can email your question to a technical support engineer.
Please note that we are located in California, USA and our normal business hours are 8:00am to 5:00pm Pacific Time, GMT-8.
Sutter Instrument Company
One Digital Drive
Novato, CA 94949
General email: email@example.com
WARRANTY AND SHIPPING INFORMATION
Sutter Instrument provides a limited warranty for two years from shipping date on all Sutter made products and labor (except consumables, PMTs,
galvanometers and Uniblitz® shutters). To be covered under warrenty, the instrument must have been operated in accordance with the instructions
outlined in the instructions manual and in a manner that would be expected in the normal use of the product. Extended warrenties may be purchased
for additional charge. Please contact Sutter for a quotation. Abuse, misuse, or unauthorized repairs will void any warrenty.
SERVICE AND SUPPORT
We hope that our instruments and products continually meet your needs. However, should a problem arise, please contact our technical support staff
to discuss the problem. If the instrument requires factory service, we will furnish shipping instructions. Items under warrenty will be repaired
free of any costs, for parts or service. Both delivery and return shipping costs are the responsibility of the owner.
Items ordered in error may be returned within 30 days of receipt, and are subject to a 15% restocking fee. You are urged to retain the original
shipping containers should there be a need to return the item. Please contact Sutter Instrument for a return authorization number.